FAQ

Question 1

How do I place an order?

Accepted Answer

Please contact our sales team. We will confirm the product specifications, quantity, packaging requirements, and lead time before issuing a formal quotation.

Question 2

What is your minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ is one 20GP container with up to 3 colors. For trial orders or mixed items, our initial order MOQ is 1000 square meters per color.

Question 3

How many colors can I choose?

Accepted Answer

Up to 3 colors per 20GP container. For more colors, we can discuss based on the order size.

Question 4

Can I place a sample order?

Accepted Answer

Yes. Sample orders below the MOQ may incur additional handling costs. Contact us to confirm the details.

Question 5

Do you offer discounts for larger orders?

Accepted Answer

We keep our pricing competitive year-round. Contact our sales team for a specific quotation.

Question 6

What payment terms do you accept?

Accepted Answer

Our standard terms are 30% deposit by T/T, and 70% balance against copy of Bill of Lading.

Question 7

What is the lead time for my order?

Accepted Answer

For bulk orders, lead time is approximately 25–35 days after deposit receipt, depending on color and quantity. For stock items, we ship within 7–15 days after order confirmation.

Question 8

What is the average production time?

Accepted Answer

Standard production runs take 25–35 days after deposit receipt. Custom decors or non-standard specifications may take longer.

Question 9

Can you send free samples?

Accepted Answer

Yes. We can send a few free samples for evaluation. Please provide your courier account number for shipping.

Question 10

How long does it take to receive a sample?

Accepted Answer

Samples typically arrive within 7 days after dispatch, depending on destination.

Question 11

How can I request samples?

Accepted Answer

Send us a message with your company name, email, target market, and product interest. Our team will recommend the most suitable samples for your project.

Question 12

Are samples available for all products?

Accepted Answer

Yes. Samples are available across our SPC, LVT Click, LVT Dry Back, LVT Self Adhesive, Loose Lay, Chevron, and Herringbone ranges.

Question 13

What embossed surface options do you offer?

Accepted Answer

For wood patterns, we offer deep embossed, embossed, wood fine-grained, hand scraped, and thin wood finishes. For stone patterns, we offer leather embossed, orange embossed, rock embossed, and coral embossed finishes.

Question 14

Which click systems do you offer?

Accepted Answer

Our click-lock products use industry-standard locking systems. Specific system options are available on request, depending on product line and market requirements.

Question 15

What is a beveled edge?

Accepted Answer

A beveled edge means the corner of the plank is cut at a slight angle instead of a perpendicular 90-degree edge. This creates a subtle visual effect that replicates the look of natural wood or stone planks, where the edges are not perfectly sharp. Modern vinyl flooring uses this detail to produce a more authentic, organic appearance.

Question 16

Can you produce packaging with our own brand?

Accepted Answer

Yes. We offer private label packaging, custom carton printing, and your own labeling. OEM and private label orders are a regular part of our business.

Question 17

Can you provide flooring accessories?

Accepted Answer

Our product range covers SPC and LVT flooring. For skirting, reducers, T-mouldings, and other accessories, we can advise on sourcing or recommend compatible options. Please contact us with your specific requirements.

Question 18

Can you develop custom colors and designs?

Accepted Answer

Yes. Custom color and pattern development is available. We can match against Pantone or RAL references, or develop new decors from a photo or physical sample.

Question 19

What is your warranty policy?

Accepted Answer

Warranty depends on thickness and wear layer. For thickness ≥ 5 mm with a 0.5 mm wear layer: 15 years residential, 5 years commercial. For thickness < 5 mm with a 0.3 mm wear layer: 5 years residential, 2 years commercial.

Question 20

How do you handle quality issues?

Accepted Answer

If a quality concern arises, the customer will provide photos and supporting evidence, and we will review the details and trace the production batch and quality records. We then respond in writing. Replacement or re-shipment is arranged when needed.

Question 21

How do you control quality?

Accepted Answer

Every batch is inspected at multiple stages: incoming material, in-process monitoring, finished product testing, and pre-shipment inspection. Production records are maintained for traceability.

Question 22

What is your production capacity?

Accepted Answer

We operate 10+ production lines with an annual capacity of 15 million m².

Question 23

What are your shipping methods?

Accepted Answer

We recommend ocean freight for cost-effectiveness. We can also accommodate specific shipping requirements on request.

Question 24

Can you prepare the customs documents we need?

Accepted Answer

Yes. With 15+ years of export experience, we prepare all shipping documents accurately. Beyond standard customs documents, we can also provide certificates of origin such as C/O or Form E on request. As long as the documentation is compliant with regulations, we will provide whatever your market or customs authority requires.

Ordering & MOQ

Payment & Lead Time

Samples

Products & Specifications

Packaging & Customization

Warranty & Quality

Production & Shipping

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