Working With MGT® Flooring
Partner Support
From first inquiry to after-sales, we work as an extension of your team — not just a supplier at the other end of an email.
Throughout the Partnership
Sales Support
From the first inquiry to container loading, you work with a sales manager who knows your account — handling your orders, technical questions, and shipping updates directly.
- Dedicated contact for orders, technical questions, and shipping updates
- Prompt response on all commercial and technical inquiries
- Order progress updates at every stage
- Loading photos and container seal numbers
Marketing Support
Practical materials to help you sell in your market. These are not generic brochures — they are prepared with your market and product range in mind. We can also adapt materials to your brand, so your customers see a consistent identity across every touchpoint.
- Product photography and room scene images
- Digital catalogues, updated regularly
- Sample kits for showrooms and trade fairs
- Support tailored to your needs
Sample & Documentation
Everything you need to present, sell, and clear the product in your market. Sample kits, technical data, certificates, and export documentation are prepared by our team and kept up to date. If your market needs specific documents, we will help you arrange them and keep them updated as regulations change.
- Sample kits with current colours, designs, and wear layer options
- Technical data sheets
- Certificates and test reports on request
- Documentation prepared
From Order to Delivery
Before You Order
Choosing the right product and specification is the first step. We help you get it right.
- Product selection support based on your market
- Technical data and test reports for your requirements
- Pricing and lead time confirmed in writing before order placement
During Production
You will not be left wondering where your order is. We will keep you updated.
- Order progress updates
- Photo updates during production on request
- Pre-shipment inspection before container loading
- Loading photos and container seal numbers for every shipment
After Delivery
Our support does not end when the container leaves our factory.
- Installation guidance and technical support
- Documented review and written response for any quality concern
- Replacement planning and re-shipment coordination when needed
- Support with technical questions
Ready to work with a manufacturer that supports your business?
Our team responds to every inquiry within 24 hours.